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Operations Manager

Job Category: Warehouse
Job Type: Full Time
Job Location: Markham

ROLE SUMMARY
The Operations Manager is responsible for managing the daily activities and operations of the warehouse, including planning coordinating and scheduling the use of systems and people, supervision and the proper use of resources, equipment and space for the safe, high-quality and productive delivery of third-party logistics services to meet client needs.   
DUTIES RESPONSIBILITIES
Manage the operations of the warehouse personnel to achieve outlined objectives, organize daily meetings/ regular communication to establish clear and attainable goals across operations, quality, service and profitability. Develop and direct work plans to ensure appropriate staffing levels at all times, including long range planning of labor needs based on customer sales forecasts and Management input. Establish and ensure the execution of operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials and inventory accuracy, and proactively managing active safety programs. Together with the Executive Team and Department Leaders, you will develop and manage programs to ensure the efficient and cost-effective operation and utilization of the facility and of all warehouse equipment, identify and pursue continuous improvement opportunities. Proactively champion and manage programs to ensure the safety of all personnel, equipment and property according to company policies and procedures, ensure a culture of safety throughout the organization, and monitor safety, physical security and operational metrics on a daily, weekly and monthly basis. Continuously coach, train, develop and assess team members both formally and informally through, on the job training, formal training programs and providing timely performance-based feedback.  Regularly assess and complete performance reviews as scheduled. Payroll Management and attendance tracking:  Responsible for managing attendance, absences and pre-approving overtime requests.  Responsible for receiving vacation requests, reviewing, scheduling, approving, providing documented confirmation of approval or denial and monitoring vacation time requested and taken and advising HR of any changes or revisions. Together with the VP of Quality Assurance and Regulatory Affairs, drive the Quality Assurance implementation and compliance by ensuring all direct reports have been trained and follow SOP.  Escalate and work to resolve any quality and regulatory issues that are flagged.  Ensures that all quality and regulatory requirements of Health Canada and other applicable authorities and client requirements are met.  Responsible for ensuring team members follow GMP, SOP’s and Health and Safety requirements. Manage existing and develop new vendor relations and strive for continuous improvement in pricing and service. Manage negotiated contracts, purchase agreements and maintenance service agreements for the company’s equipment needs. Champion the implementation of departmental policies, goals, objectives, and procedures. Play a significant role in long-term planning, including an initiative geared toward operational excellence Act as escalation point-of-contact for all clients, and direct point-of-contact for key clients Perform any additional Operational, Analytical and/or Leadership tasks as needed by the Company
QUALIFICATIONS
QUALIFICATIONS/EDUCATIONS: 7+ years experience in Contract Logistics, 3PL, Distribution Centre, Warehouse environment 5+ years management experience in high volume, fast paced distribution centre, warehouse environment Diploma/ Degree in International Business, Transportation, Logistics or related field preferred, and or relevant experience to the role
CORE COMPETENCIES
Excellent interpersonal skills with the ability to communicate clearly and effectively in verbal and written form. Knowledge of technical processes related to standard warehouse equipment and applications such as racking, WMS systems and MHE Strong knowledge of GMP regulations, occupational health and safety and employment standards legislation, and of common workplace hazards and associated controls (Bill C45) Experience in a pharmaceutical distribution centre is considered an asset Strong problem-solving and decision-making skills in a team environment. Good understanding of company operations, and cost structures Advanced computer skills, including proficiency with MS Office Suite (advanced Excel).  Familiarity with backup and recovery software and methodologies Strong customer service orientation with a dedicated commitment to providing superior, timely customer service. Highly organized with the ability to prioritize and multi-task. Works well under pressure and in a time sensitive environment Strong attention to detail Ability to exercise initiative, sound judgement and decision making within the scope of authority Sets the example for team cooperation, inclusive and respectful work environment for all Able to work various shifts when required    

PHYSICAL JOB REQUIREMENTS
WALKING:May be required to perform 6-7 hours per shift. 
STANDING:May be required to perform 3-4 hours per shift. 
SITTING:May be required to perform 2-3 hours per shift. 
LIFT FLOOR TO WAIST:Required 2-3 hours per shift not consecutive up to 30kg. 
LIFT WAIST TO SHOULDER:Required 2-3 hours per shift not consecutive up to 30kg. 
STAIR CLIMBING:May be required, up to 6 steps. 
ABILITY TO USE HANDS:Required to Hold; Grip; type; write. 

REPETITIVE MOVEMENTS AND EXPOSURE (Requirements, Repetitive movements and Exposures are measured based on an 8 hour shift.)
BENDING or TWISTING
 Back: able to bend and twist Back 3 – 4 hours per shift but not repetitiveNeck: able to bend and twist Neck 3 – 4hours per shift but not repetitiveWrist: able to bend and twist Wrist 3 – 4 hours per shift but not repetitiveWaist: able to bend and twist Waist 3 – 4 hours per shift but not repetitive
CHEMICAL EXPOSURE
 None
ENVIRONMENTAL EXPOSURE
 None
Operating motorized vehicle None
RESTRICTIONS RELATED TO MEDICATIONS (specify)
 Must be free from all recreational substance including alcohol  Any medication hindering ability to perform any one task restricted
ABOVE SHOULDER ACTIVITY
 Pushing: light less than 1-2 hours per shiftPulling: light less than 1-2 hours per shift
BELOW SHOULDER ACTIVITY
 Pushing: light less than 1-2 hours per shiftPulling: light less than 1-2 hours per shift

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